Nice place friendly service good customer rooms are clean and nice
Newly remodeled. Great staff. Enjoyed my stay.
Stayed in the suite. Clean rooms. Has a jucuzzi in the room. Hotel has a hold tub and pool. Great service and Continental breakfast.
The room was very clean. I saw the cleaning crew changing everything! The staff was friendly and accommodating. The pool is heated and enclosed which would be great for the winter but not so much in the summer. I mean it was a sauna! They do have an agreement with the hotel across the parking lot and it was nice but I'm fat and lazy!
Lacy took my call when I called the hotel directly to ask about upgrading to a suite that wasn't available on the website. She was precious sweet, very personable. Took my contact info and said she would talk to her manager and call me right back which she did. Upon check-in, she stated her manager was upset because she thought we were checking in the night before but the suite was available so no problem. The $35 upgrade was for a jacuzzi suite, which we found out the following morning was not working properly. Notified the front desk and expected maintenance which never showed up. Upon checkout was told he was called away to run the front desk at another property. Asked to speak to management and was told she would be in at 3:00. 24 hours later no call. Called the following day at 3:00 and asked to speak to management. Told Kristen, the supposed manager, of the problem. She stated maintenance and housekeeping said it was working. I told her what it was doing, randomly shutting off every 1-2 min and coming on again a few min later. She hung up on me. I called back and was told she would call me back. 3 hours later, after no call back, I called her again and she again stated it was working properly which is most certainly was not. She again had not bothered to check it herself. Asked who her manager was and if I could speak to him. She stated she would ask him to call me. When asked what timeframe, she rudely replied "whenever he has time". Rather than wait on her to drop the ball (again!), I contacted corporate who handled the problem as she could have and will allow them to handle it internally. They are refunding me the $35 difference I paid which is nice but still doesn't address the true problem...a malfunctioning jacuzzi and the very worst management. The hotel itself is clean, modern, and a reasonably priced. The other staff was amazing but they answer to someone who absolutely has NO DESIRE to provide outstanding customer service. So, if you're looking for a place to crash and don't expect anyone to correct or care if you have problems, have at it! If you have problems, forgo the trouble of dealing with local management and go ahead and call corporate directly!
Holiday Inn Express Suites Corsicana I 45 is a US Lodging based in Corsicana, Texas. Holiday Inn Express Suites Corsicana I 45 is located at 620 Bryant's Way, Corsicana, TX 75109, USA.
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